Guest Services

PRINT DETAILS

All prints are made to order and include signature.
Printed on premium archival luster paper or museum quality matte photo paper (Private Collection).
Editions are included where applicable. Editions vary according to series & size.*

*Please refer to the product information tab on the product page for specific details.

STANDARD PHOTOGRAPH SIZING*:

• Image Size: 11.5" x 17", Paper Size: 14.5" x 20"
• Image Size: 18" x 27", Paper Size: 21" x 30"
• Image Size: 24" x 36", Paper Size: 28.5" x 40.5"
• Image Size: 30" x 45", Paper Size: 34.5" x 49.5"
• Image Size: 36" x 54", Paper Size: 40" x 58"

PRIVATE COLLECTION PHOTOGRAPH SIZING*:

Private Small:

• Image Size: 13" x 19.5", Paper Size: 20" x 26.5"

Private Small Diptych & Triptych:

• Image Size: 13" x 19.5", Paper Size: 16" x 22.5"

Private Medium:

• Image Size: 20" x 30", Paper Size: 29" x 39"

Private Medium Diptych & Triptych:

• Image Size: 20" x 30", Paper Size: 24" x 34"

Private Large:

• Image Size: 32" x 48", Paper Size: 40" x 56"

Private Large Diptych & Triptych:

• Image Size: 32" x 48", Paper Size: 36" x 52"

*Please refer to the product information tab on the product page for specific details.

Clear Acrylic vs. Anti-Reflective Acrylic:

• Both options provide 90%-92% protection against UV rays and offer a lightweight finish
• Clear acrylic is reflective and can show a glare in direct sunlight, whereas anti-reflective acrylic helps to minimize any reflections

CUSTOM SIZING:

Custom sizing (20" x 30 – 54" x 80") is available for prints offered on the site. Please email guestservices@graymalin.com with the image & size requested for more details. We do not license our images for other parties to print.

GIFT ORDERS:

We do not include a price nor an invoice within any of our shipments. We do offer gift notes to be included with orders at the time of checkout. Please enter the message you would like to include in the gift note field. Note that gift notes are not applicable to our acrylic trays and furniture. Unfortunately we do not offer gift wrapping services.

PACKAGING CARE:

• Unframed small prints are packaged in a clear sleeve with a backing board and inserted between two heavy-duty foam board panels and placed within a heavyweight mailer for full protection in transit.
• Unframed medium/large prints are carefully rolled with kraft paper by our team of experts and placed in an extra thick, heavyweight tube for full protection in transit.

*We are here to help! If you have any issues with the arrival of your print please contact us at guestservices@graymalin.com.

Only 1 promotion is applicable at a time and promotions cannot be combined. The designer/trade discount cannot be combined with current promotions. Past promotions will not be honored for any orders. Promotions are applied at checkout and cannot be adjusted or added after an order is placed. We only honor promotions for orders made 24 hours before the current offer. Please reply to your order confirmation and request a price adjustment. All sales are final.

Any damaged or incorrect Gray Malin prints or products, purchased on our site, are eligible for a full replacement. We require all incorrect prints/products to be returned to our studio for replacement. Damaged prints must be destroyed prior to receiving a full replacement. On the day of your delivery, we ask that you fully inspect your shipping package and note any imperfections at that time of receipt so that it can be recorded on your order. For all damages, we must receive written notification as well as photo documentation of damages within 14 days of receiving the item. After 14 days, we will no longer be able to replace an item. For damaged or incorrect work, please send an email toguestservices@graymalin.com.

Gray Malin prints and products (excludes trays) are returnable within 5 days of delivery. Funds will be credited in the form of a merchandise credit. Continental U.S. and Canada only,not applicable to Hawaii & International orders.

• Return process must be initiated within 5 days of delivery by contacting Guest Services.
• Products must be returned unopened, undamaged & in original packaging.
• Framed & unframed prints must be returned undamaged & in original packaging.
• Return shipping label will be provided by Guest Services. Shipping charges will be deducted from merchandise credit. Items must be return shipped within 48 hours of label receipt.
• Prepaid return shipping labels will be provided by Guest Services. Shipping charges will be deducted from merchandise credit. Items must be shipped and returned within48 hoursoflabelreceipt
• 30% restocking fee applies to all returned framed photography. Please note for all exchanges, only current promotions may be applied to new orders. Past promotions may not be applied.

All Gray Malin prints and products purchased through our independent and third party vendors are non-exchangeable and non-returnable through our site. Please refer to the independent and third party vendors terms and conditions for any issues with your order.

SHIPPING - DOMESTIC:

• Note orders placed during a week of a bank holiday, will be delayed and processed within 2 business days from the following day.
• Please note that if you place an order during a week of a U.S. bank holiday that shipment might be delayed slightly.
• Business days are Monday through Friday, excluding weekends and Federal holidays.
• FedEx cannot deliver to P.O. boxes.
• If your order is less than $1000 the package will not require a signature. If your item is over $1000 your package WILL require a signature. The Gray Malin studio is not responsible for any packages that have not been signed for upon delivery. Please note the below is an estimate. Shipments may experience slight delays during heavy sales periods or weather related issues.
• Please note the below is an estimate. Shipments may experience slight delays during heavy sales periods or weather related issues.

UNFRAMED PRINTS & NON PHOTOGRAPHY ORDER - GROUND DOMESTIC

ORDER PLACED ON ORDER SHIPPED BY EXPECTED DELIVERY Business Day before 11am PST +2 Business Days 3-5 business days later Business Day after 11am PST +3 Business Days 3-5 business days later Non-Business Day +3 Business Days 3-5 business days later

UNFRAMED PRINTS & NON PHOTOGRAPHY ORDER - 2 DAY DOMESTIC

ORDER PLACED ON ORDER SHIPPED BY EXPECTED DELIVERY Business Day before 9am PST Same day 2 business days later Business Day after 9am PST +1 Business Days 2 business days later Non-Business Day +1 Business Days 2 business days later

FRAMED PRINTS ORDERS - GROUND/FREIGHT DOMESTIC

ORDER PLACED ON ORDER SHIPPED BY EXPECTED DELIVERY Business Day before 9am PST 7 Business Days 3-5 business days later Business Day after 9am PST 8 Business Days 3-5 business days later Non-Business Day 8 Business Days 3-5 business days later

FRAMED PRINT ORDERS - EUROPE UNION

ORDER PLACED ON ORDER SHIPPED BY EXPECTED DELIVERYBusiness/Non-Business Day 10 Business Days 1-5 business days

FRAMED PRINT ORDERS - UK & EFTA COUNTRIES

ORDER PLACED ON ORDER SHIPPED BY EXPECTED DELIVERY Business/Non-Business Day 12 Business Days 8-10 business days

SHIPPING - INTERNATIONAL:

• Please note the below is an estimate. Shipments may experience slight delays during heavy sales periods or weather related issues.

UNFRAMED PRINTS & NON PHOTOGRAPHY ORDERS - INTERNATIONAL GROUND (CANADA)

ORDER PLACED ON ORDER SHIPPED BY EXPECTED DELIVERY Business Day before 11am PST +2 Business Days 3-5 business days later Business Day after 11am PST +3 Business Days 3-5 business days later Non-Business Day +3 Business Days 3-5 business days later

UNFRAMED PRINTS & NON PHOTOGRAPHY ORDERS - INTERNATIONAL ECONOMY

ORDER PLACED ON ORDER SHIPPED BY EXPECTED DELIVERY Business Day before 11am PST +2 Business Days 3-7 business days later Business Day after 11am PST +3 Business Days 3-7 business days later Non-Business Day +3 Business Days 3-7 business days later

UNFRAMED PRINTS & NON PHOTOGRAPHY ORDERS - INTERNATIONAL PRIORITY

ORDER PLACED ON ORDER SHIPPED BY EXPECTED DELIVERY Business Day before 9am PSTSame Day 1-3 business days later Business Day after 9am PST +1 Business Days 1-3 business days later Non-Business Day +1 Business Days 1-3 business days later

AVAILABLE FEDEX SHIPPING OPTIONS BY PRODUCT TYPE*

PRODUCT TYPE SHIPPING OPTIONS Photography - Unframed Prints Domestic: Ground & 2-day International: Ground, Priority & Economy Photography - Framed PrintsDomestic: Ground International: International Economy (Canada Only) Non-Photography Products Domestic: Ground & 2-Day International: Ground, Priority & Economy*

*Exceptions apply for international shipping. Please refer to product page shipping tab as not all non-photography products are available for international shipping.

WE SHIP TO THE FOLLOWING INTERNATIONAL COUNTRIES:

North America, Canada, United States, Mexico, South America, Brazil, Argentina, Bolivia, Bermuda, Aruba, Africa, South Africa, Israel, Qatar, Asia, China, Japan, Taiwan, Russia, India, Saudi Arabia, United Arab Emirates, Taiwan, Hong Kong, New Zealand, Singapore, South Korea, Australia, Europe, Spain, Ireland, United Kingdom, Belgium, Netherlands, France, Italy, Germany, Norway, Sweden, Denmark, Greece, Turkey, Austria, Belgium, Bulgaria, Croatia, Czech, Republic Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Luxembourg, Monaco, Poland, Portugal, Slovakia, Slovenia, Switzerland, Lithuania, Romania, Iceland

Gray Malin framing is provided by 3rd party framing partners. Our framing partner in Los Angeles, CA ships to the US, Canada, and most European countries.

See FAQ for a list of complete countries.

FRAMING DETAILS

• Choice of hardwood frame moulding in matte white, matte black, coastal blue, or natural maple wood*
• UV-blocking plexi, which protects against 91% of UV rays / add-on option for Anti Glare plexi
• acrylic plexiglass, which protects against 91% of UV rays
• Single 4 ply white core matboard
• Heat activated foam board backing
• Sawtooth hanger & nail (small size)
• 1 pair of Drings & nails (medium/large/x-large sizes)
• Pre-attached Wallbuddies & pair of nails (oversized)
• Protective paperback finish
• Custom Gray Malin gold seal sticker

STANDARD OVERALL FRAME DIMENSIONS*:

• Small — 15.5" x 21"
• Medium — 22" x 31"
• Large — 29.5" x 41.5"
• X-Large — 36" x 51"
• Oversized — 43" x 61"

*Please note exceptions apply to certain series, always refer to the product information tab on the product page for specific details on sizing.

*Size includes print, mat, and moulding.

SEE MORE DETAILS ABOUT OUR FRAMING