FAQ

Framed orders typically ship within 5 business days. Please note that during holidays or larger promotions, this lead time may be longer. In addition to our own processing timeline, please allow for time in transit. Most orders take 3-5 business days in transit. Please see the individual product page on our website for available shipping options and speeds. Note orders placed during a week of a bank holiday, will be delayed and processed within 2 business days from the following day. Small sized framed prints will ship via FedEx Ground within the U.S. and at various speeds to select international countries. Medium and Large sized framed prints will ship via FedEx Ground within the U.S. and will be delivered in 2-5 business days, depending on shipment location. For all products, please see the individual product page on our website for more shipping information. All products have a different policy, however most ship FedEx Ground which takes 2–5 business days. If you would like to request special or rushed delivery, please email us at guestservices@graymalin.com.

Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear on the provided tracking information.

We do not include a price nor an invoice within any of our shipments. We do offer gift notes to be included with orders at the time of checkout. Please enter the message you would like to include in the gift note field. Note that gift notes are not applicable to our acrylic trays and furniture.

Yes, the Gray Malin Studio is available to create custom prints of images offered on the online store that are between 20" x 30" and 54" x 80". Please email us with the image and custom size you would like at guestservices@graymalin.com.

The work is on display at various locations throughout the globe. Please email us at wholesale@graymalin.com to find out if there is a location in your area.

All prices are subject to change. We retain the right to adjust prices at any given moment.

Limited edition, large format prints (24" x 36" and over) are shipped with a Certificate of Authenticity.

If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you report it to the carrier FedEx before reaching out to guestservices@graymalin.com.

We release first and second editions of prints for all photography. Once all first editions are sold out, a second edition will become available. If you are inquiring about a Gray Malin product please email guestservices@graymalin.com.

By answering a few short questions, you will provide our team of GM consultants the information they need to hand pick a selection of artworks specially for you. Visit our Consultation Page here.

If you'd like to confirm which edition number you'll receive, please email guestservices@graymalin.com.

All prints ordered from our website will include the signature of Gray Malin in the lower right corner. All first-edition Large (24" x 36"), X-Large (30" x 45") and Oversized (36” x 54”) prints are edition numbered in the lower left corner. All non-editioned prints are signed but do not have an edition number. Certain Small (11.5" x 17") size prints include an edition number – please refer to each image's product page for more specific information and details.

We are able to ship all prints, and the majority of our products internationally. Our acrylic trays are only able to be shipped within the continental US and Canada at this time. We are able to deliver framed photography within the continental US, Canada, and most European countries at this time. Please note: FedEx cannot deliver to P.O. boxes nor on US Bank holidays.

CURRENTLY OFFERING SHIPPING TO THE FOLLOWING INTERNATIONAL COUNTRIES:

North America: Canada, United States, Mexico
South America: Brazil, Argentina, Bolivia, Bermuda, Aruba
Europe: Spain, Ireland, United Kingdom, Belgium, Netherlands, France, Italy, Germany, Norway, Sweden, Denmark, Greece, Turkey, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Luxembourg, Monaco, Poland, Portugal, Slovakia, Slovenia, Switzerland, Lithuania, Romania, Iceland
Middle East: Israel, Qatar, United Arab Emirates, Saudi Arabia
Africa: South Africa
Asia: China, Japan, Taiwan, Russia, India, Taiwan, Hong Kong, New Zealand, Singapore, South Korea, Australia

There are several reasons it may not be working:

Billing address mismatch: Most orders decline when the billing name and address you input does not match up with the address on file with your credit card company. Try checking with your bank account online, or your credit card statement, and entering your name and address as it appears there.

Too many attempts: If you have made multiple repeated attempts that declined (typically from a typo or address mismatch in your first attempt), your financial institution may have blocked any purchase from our site on your behalf. This is done to protect the cardholder from fraud and multiple felonious purchases. You will have to wait at least a few hours or you can contact them to have the hold removed.

Browser Issues: If you have already attempted a transaction, please re-boot your browser to clear the cache. Or try a different internet browser.

You can now return for any reason when you opt in for Return for Any Reason coverage powered by our partner, Seel. Simply check the box at the bottom of your cart and select the option for coverage on your entire order.

Return For Any Reason is available for eligible carts at checkout for 6.5% of the eligible items' price. You can remove it before checking out, or cancel it within 24 hours of purchase as long as your order hasn't shipped. It can't be added after an order is placed.

If you added Return For Any Reason

You can return eligible items for any reason within 7 days of delivery, whether it's the wrong size, doesn't suit your space, or you've simply changed your mind. Collaboration pieces shipped directly by the brands we work with aren't eligible and remain final sale.

To start a return, visit the Seel Resolution Center at resolve.seel.com and enter your order number and the email address you used at checkout. Seel will provide a prepaid return label, so return shipping is free. Please ship your return within 7 days of starting it, using the Seel label. Returns sent to the Gray Malin studio cannot be processed.

Once your return arrives and is inspected, Seel will refund the price you paid plus sales tax to your choice of PayPal, Venmo, or direct deposit. Please repack your item securely in its original packaging, because items that arrive damaged, incomplete, or not in their original condition may receive a partial refund or no refund. Return For Any Reason provides a refund, not an exchange, so if you'd like a different size or print, please start a return and place a new order. For questions about your return, contact Seel at support@seel.com or through live chat in the Resolution Center.

If you didn't add Return For Any Reason

Orders are final sale unless you added Return For Any Reason at checkout. Orders placed without Return For Any Reason can't be returned or exchanged. Want flexibility? Add Return For Any Reason at checkout and shop worry free. If you have any questions please email Guest Services at guestservices@graymalin.com and our team will do their best to make sure you end up with a print you love.

What if my order arrives damaged or isn't what I ordered?

We'll make it right, whether or not you added Return For Any Reason. Contact Guest Services within 5 days of delivery with your order number and a photo, and we'll do what it takes to make it right.

If your order is less than $1000 the package will not require a signature. If your item is over $1000 your package WILL require a signature. The Gray Malin studio is not responsible for any packages that have not been signed for upon delivery.

Yes! We offer both Premium Archival and Shadowbox framing for our Standard Small, Medium, Large, XL, and Oversized prints. Collector prints are offered with Premium Archival framing only.

With the exception of the Collector size, framing is available for orders shipping to:

• United States (including Hawaii)
• Canada
• Europe - Small, Medium, and Large sizes only to the following counties: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

Collector framed pieces are only available for delivery within the contiguous United States (48 states) and are shipped via White Glove Appointment Delivery. Collector prints (unframed) are available for global shipping. Please note that not all images are available in Collector due to resolution requirements. For availability, please refer to individual product pages.

All framed print orders ship via FedEx from our framing partners in Los Angeles, CA. and Austin, TX. 

Framing Options

• Premium Archival frames are available in white, black, natural, or blue wood.
• Shadowbox frames are available in white or black wood.
• Optional upgrade to Anti-Glare plexi

Framing Details

• UV-blocking plexiglass that protects against 91% of UV rays
• Heat-activated foam board backing
• Protective packback finish
• Pre-installed hardware based on frame size:
• Small & Medium: Wire connected to two D-Rings with two nails
• Large, X-Large, and Oversized: Wall buddies with two large nails and superhooks

Framed Print Dimensions

Small: 15.5” x 21”, Medium: 22" x 31", Large: 29.5” x 41.5”, X-Large: 36" x 51", Oversized: 43” x 61” (White or Black frame), 41” x 59” (Blue or Natural frame - available for Premium Archival framing only), Collector: 52.75" x 73.75".

Dimensions include the print, mat, and moulding.

For more details, visit our Framing Page.

Visit our Guest Services page here for more information.

Premium Archival Framing: Our long-beloved framing style set up with a classic white mat and, as always, the highest print quality possible

Shadowbox Framing:  A new frame style, set back ¼ inch, with no mat, and, as always, the highest print quality possible

Visit our Guest Services page here for care instructions.

No. If your item is damaged please contact guestservices@graymalin.com within 14 days of your order. We do not repair wear and tear on framed prints past 14 days. Visit our Guest Services page here for more information.