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Monday – Friday, 9am – 6pm (Pacific)
Monday – Friday, 9am – 6pm (Pacific)
At Gray Malin, we regard the safety of our team, our vendor partners, and the communities around us as our top concern. Our California based team, including our guest services group, are currently working from home to ensure their safety. Fortunately, we are still able to fulfill orders:
All unframed prints will ship out by Friday of the week print was purchased. For all orders received on Friday we try our best to ship out same-day but cannot make any promises. In that case, orders placed on Friday will ship out the following week. Please see the individual product page on our website for available shipping options and speeds. Please note orders that are placed during a week of a bank holiday will be delayed by a couple of days. For all framed orders, please allow 2–3 weeks until shipment. Small sized framed prints will ship via FedEx Ground within the U.S. and various speeds to select international countries. Medium sized framed prints will ship via FedEx Ground within the U.S. Large sized framed prints will be delivered via a freight service, which takes approximately 1 week and they will call ahead to schedule a delivery. For all products, please see the individual product page on our website for more shipping information. All products have a different policy, however most ship FedEx Ground which takes 2–5 business days. If you would like to request special or rushed delivery, please email us at email@example.com.
We are able to ship all prints, iPhone cases and umbrellas internationally. We are able to deliver framed photography within the continental US and Canada only at this time. All other products are only able to be shipped within the continental U.S. at this time. Please note: FedEx cannot deliver to P.O. boxes nor on US Bank holidays.
There are several reasons it may not be working:
Billing address mismatch: Most orders decline when the billing name and address you input does not match up with the address on file with your credit card company. Try checking with your bank account online, or your credit card statement, and entering your name and address as it appears there.
Too many attempts: If you have made multiple repeated attempts that declined (typically from a typo or address mismatch in your first attempt), your financial institution may have blocked any purchase from our site on your behalf. This is done to protect the cardholder from fraud and multiple felonious purchases. You will have to wait at least a few hours or you can contact them to have the hold removed.
Browser Issues: If you have already attempted a transaction, please re-boot your browser to clear the cache. Or try a different internet browser.
Gray Malin prints and products (excludes trays) are returnable within 5 days of delivery. Funds will be credited in the form of a merchandise credit. Continental U.S. and Canada only, not applicable to Alaska, Hawaii & International orders.
All Gray Malin prints and products purchased through 3rd party vendors are non-exchangeable and non-returnable through our site. Please refer to the 3rd party vendor's terms and conditions for any issues with your order.
If your order is less than $1000 the package will not require a signature. If your item is over $1000 your package WILL require a signature. The Gray Malin studio is not responsible for any packages that have not been signed for upon delivery.
Yes! Convenient, shipped to your door, framing is only available for our standard size prints. Framing is available for all orders within the continental U.S, Canada, and most European countries. We offer framing for the following countries:
Framing orders shipping to the US and Canada ship from our framing partner in Los Angeles, CA. All European framing orders will ship from our framing partner in Germany. For framing orders delivering to Iceland, Norway, and Switzerland, there may be additional duties due upon delivery. In this case, the carrier (DHL for small prints and TNT for medium and large prints) will contact you directly.
Hardwood frame moulding in matte white or matte black
UV-blocking acrylic glass, which protects against 91% of UV rays
Heat activated foam board backing
Hardware by size:
Protective paperback finish
*All small and large framed orders placed before Jan 1, 2016 have our old framing dimensions
Visit our Guest Services page here for more information.
Visit our Guest Services page here for care instructions.
No. If your item is damaged please contact firstname.lastname@example.org within 14 days of your order. We do not repair wear and tear on framed prints past 14 days. Visit our Guest Services page here for more information.
All 19" x 13" prints have an approximate 0.75" border. The image size is 17.2" x 11.5". The signature and edition are under the image in the white border. This information is also detailed in the shop.
All 44" x 32" prints have an approximate 4" border. The image size is 36" x 24". The signature and edition are under the image in the white border. This information is also detailed in the shop.
Most 60" x 40" prints have an approximate 4" border. The image size is 56" x 36". The signature and edition are under the image in the white border. This information is also detailed in the shop.
All prints ordered from our site will be signed by the photographer. All large format prints (24" x 36" and over) are editioned. Certain small prints (11.5" x 17") are editioned depending on the series. Please refer to the shop for specifics on the print you wish to purchase.
If you'd like to confirm which edition number you'll receive, please email email@example.com.
By answering a few short questions, you will provide our team of GM consultants the information they need to hand pick a selection of artworks specially for you. Visit our Consultation Page here.
We do not re-release or restock limited edition prints once they are sold out. If you are inquiring about a Gray Malin product please email firstname.lastname@example.org.
If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you report it to the carrier FedEx before reaching out to email@example.com.
Limited edition, large format prints (24" x 36" and over) are shipped with a Certificate of Authenticity.
All prices are subject to change. We retain the right to adjust prices at any given moment.
The work is on display at various locations throughout the globe. Please email us at firstname.lastname@example.org to find out if there is a location in your area or to schedule a design consultation appointment at our studio in Los Angeles, CA.
Yes, the Gray Malin Studio is available to create custom prints of images offered on the online store that are between 20" x 30" and 42" x 60". Please email us with the image and custom size you would like at email@example.com.
We do not include a price nor an invoice within any of our shipments. If you would like to include a handwritten note within your order, please email your order number and message to firstname.lastname@example.org.
Yes, on occasion, we donate prints for charities. If you would like to be considered for a donation please fill out this form and we are happy to look at your request. Please note that, unfortunately, we cannot accommodate all requests.
Absolutely. We love collaborating on various projects. If you have an idea or want to discuss a way for us to work together, please email email@example.com.
We do not license our images for others to print.
Consulting with a team of experts, I ventured to rural Australia and worked hand-in-hand with a family of third-generation sheep farmers to bring this series to life. Utilizing a vegetable dye that rinses off with water, the farmers misted each sheep with the same tool they use to administer various protective sprays. We took great care to ensure the safety of the animals in the process.
Yes, graymalin.com is safe and secure. We use a world class ecommerce solution, along with SSL encryption, and a variety of other enhancements to maintain a PCI compliant shopping environment. For alternative purchasing methods, feel free to email or call customer service to assist you in placing an order.